Hardesty Appraisals, LLC: Using Technology to Improve Your Customer Experience
Here at Hardesty Appraisals, LLC, we always try to be on the forefront of appraisal technology. We use the best and newest technology at our disposal to complete your appraisal without sacrificing quality or accuracy.
If you asked enough appraisers, most would agree that appraising is more complicated than it used to be. We put quality first, but we know that turnaround time is always a plus since nobody likes to wait for results. Therefore, we've simply optimized our routine processes to do more in less time. The appraisers that have continuously invested in new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
In the past, a lot of our orders were ordered via fax and were confirmed with phone calls once we arrived at the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we get an e-mail on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Just look at how Hardesty Appraisals, LLC makes ordering easier
Hardesty Appraisals, LLC understands that real estate is all about timeliness. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually speed up the entire appraisal process.
Data Gathering Tools
The appraisal process is nothing if not a detail-oriented process. We spend quite a bit of time obtaining the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Hardesty Appraisals, LLC.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an app developed for our phones that even lets us sketch a floorplan right on the spot. And instead of using an outdated tape measure, more and more appraisers are starting to use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
All of this technology ensures that the final report is as complete and accurate as possible, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
The majority of our appraisals are delivered through e-mail as PDF documents. Generally our clients are most comfortable with receiving PDFs attached to their e-mail. It's a lot better than the old days when everything was on paper. But, we've even been able to innovate how you receive your report with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because it was too big? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Digital Workfile Technology
It would probably be easier if appraisers could complete a report, deliver it and never be concerned with seeing that document again. However, appraisals are employed to show the condition of a property on the inspection date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Hardesty Appraisals, LLC uses all the technology at our disposal technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that file at any time and recall exactly what that assignment was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.